Legal
Terms & Conditions
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Quotations
Quotations are based on the measurements and specification recorded at survey and remain valid for 30 days. If the specification changes, we will reissue the quotation before any work proceeds.
Orders and deposits
An order is confirmed once the signed quotation and any agreed deposit are received. Manufacture begins at that point, so bespoke items cannot be cancelled once production has started.
Installation
We agree an installation date in advance and give notice if anything changes. Access to the property and to the openings themselves is the customer's responsibility on the day.
Guarantee
Products and workmanship are guaranteed for ten years from the date of completion. The guarantee covers manufacturing defects and installation faults. It does not cover accidental damage, misuse or normal wear of moving parts.
Payment
The balance is due on completion unless a different schedule has been agreed in writing. We will provide a full invoice and, where applicable, your certification paperwork.